Shipping policy

Conneccards Last Updated: July 2026

 

This policy explains how we process and ship your Conneccards order. If you have any questions, contact us at:

 

Email: conneccards.support@gmail.com.

 

1. Where We Ship

We currently ship within Australia only. We don't offer international shipping at this stage, but if that changes, we'll update this policy.

 

2. Processing Time

Orders are typically processed and dispatched within 3–5 business days of payment being received. During busy periods (e.g. sales, holidays), processing may take a little longer we'll let you know if there's a significant delay.

Processing time is separate from delivery time (see below).

 

3. Delivery Time

Once dispatched, delivery timeframes depend on your location and the shipping method selected at checkout, and are estimates provided by our carrier, not guarantees. As a general guide:

 

  • Metro areas: typically 2–6 business days after dispatch

  • Regional and remote areas: typically 5–10 business days after dispatch

 

These timeframes may be affected by:

 

  • postal or courier delays;

  • weather events;

  • public holidays; or

  • other circumstances outside our control.

 

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order. Any applicable free shipping thresholds or promotions will be shown at checkout.

 

5. Order Dispatch

Once your order is dispatched, you'll receive a confirmation email. 

 

6. Incorrect Delivery Details

Please double-check your shipping address at checkout. We are not responsible for orders delayed or misdelivered due to incorrect or incomplete address details provided by you. If you notice an error shortly after ordering, contact us immediately at conneccards.support@gmail.com and we'll do our best to update it before dispatch.

 

7. Lost or Delayed Parcels

Once your order has been handed to the shipping carrier, responsibility for delivery rests with that carrier. If your order hasn't arrived within the expected timeframe, please contact us and we'll help track it down or lodge an enquiry with the carrier on your behalf.

 

8. Damaged in Transit

If your order arrives damaged, please refer to our [Returns & Refund Policy] — we'll sort out a replacement or refund in line with the Australian Consumer Law.

 

9. Questions

If you have any questions about your order's shipping status, please get in touch:

 

Conneccards Email: conneccards.support@gmail.com.