Privacy policy
Last updated: July 24, 2026
At Conneccards, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase products from us, or communicate with us.
By using our website or purchasing from Conneccards, you acknowledge that you have read and understood this Privacy Policy.
1. About Conneccards
This Privacy Policy applies to Conneccards.
Conneccards is an Australian-owned business selling conversation card games online.
Our website is hosted through Shopify, which provides the ecommerce platform that allows us to sell our products and provide our services.
If you have any questions about this Privacy Policy, please contact us:
Email: conneccards.support@gmail.com
2. Personal Information We Collect
When you visit our website, place an order, or contact us, we may collect personal information including:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Order details and purchase history
- Customer support messages
- Website usage information, including device information, browser information, IP address, and interactions with our website
We only collect personal information that is reasonably necessary to provide our products, services, and customer support.
3. How We Collect Your Information
We may collect personal information when you:
- Purchase products through our website
- Contact us for support
- Subscribe to marketing communications
- Create an account (if available)
- Interact with our website
We may also automatically collect certain information through cookies and similar technologies to improve website functionality, understand customer behaviour, and improve our services.
4. How We Use Your Personal Information
We may use your personal information to:
- Process and fulfil your orders
- Process payments
- Arrange shipping and delivery
- Provide customer support
- Communicate with you about your orders
- Improve our products, website, and customer experience
- Send marketing communications where you have provided consent
- Prevent fraud and maintain website security
We do not sell your personal information.
5. How We Share Your Information
We may share your personal information with trusted third-party service providers that help us operate our business, including:
- Shopify (our ecommerce platform)
- Payment providers
- Shipping and delivery providers
- Analytics providers
- Marketing and email providers
- Customer support tools
These providers only receive information necessary to provide their services.
We may also disclose information where required by law, including to comply with legal obligations, respond to lawful requests, or protect our rights.
6. Shopify
Our store is powered by Shopify.
When you visit our website or make a purchase, Shopify may collect and process personal information to provide services including:
- Website hosting
- Secure checkout
- Payment processing
- Fraud prevention
- Analytics and reporting
Your information may be processed by Shopify and its service providers, including providers located outside Australia.
You can view Shopify's Privacy Policy here:
https://www.shopify.com/legal/privacy
7. Payment Information
Payments are processed securely through third-party payment providers available at checkout.
Conneccards does not store your full payment card details.
Your payment information is handled directly by the relevant payment provider in accordance with their own privacy policies.
8. Shipping Information
To deliver your order, we may share necessary information with shipping providers.
This may include:
- Your name
- Delivery address
- Contact details
This information is only used for fulfilling and delivering your order.
9. Marketing Communications
If you subscribe to our marketing communications, we may send you updates about:
- New products
- Promotions
- Events
- Conneccards news
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or contacting us directly.
10. Cookies
We use cookies and similar technologies to:
- Improve your browsing experience
- Understand how customers use our website
- Improve website performance
- Support marketing and advertising activities
You can manage cookie settings through your browser settings. Disabling cookies may affect some website functionality.
11. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no online service can guarantee complete security of information transmitted over the internet.
12. Accessing and Updating Your Information
You may request access to the personal information we hold about you.
If your information is incorrect, incomplete, or outdated, you may request that we update it.
To make a request, contact:
Email: conneccards.support@gmail.com
We may need to verify your identity before processing your request.
13. Overseas Disclosure
Some of our service providers, including Shopify, payment providers, and technology partners, may store or process information outside Australia.
We take reasonable steps to ensure your information is handled securely and appropriately.
14. Children's Privacy
Our website and products are not intended for children under 13 years of age.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to remove it.
15. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.
Any updates will be posted on this page with the revised "Last updated" date.
17. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Email: conneccards.support@gmail.com