Refund policy

Conneccards Last Updated: July 2026

 

At Conneccards, we want you to be happy with your purchase. This policy explains your rights and options if something isn't right with your order, in line with the Australian Consumer Law (ACL).

 

If you have any questions, contact us at:

Email: conneccards.support@gmail.com.

 

1. Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under Australian law.

If a product has a major failure, you are entitled to choose a refund or replacement. If a product fails to be of acceptable quality but the failure is not major, we may choose to repair, replace or refund it.

2. Faulty, Damaged or Incorrect Items

If your Conneccards product:

  • arrives damaged;

  • is faulty (e.g. missing or misprinted cards); or

  • is significantly different from what you ordered,

please contact us within 14 days of receiving your order at [insert email], including:

  • your order number;

  • a description of the issue; and

  • a photo of the product/packaging, where possible.

We'll assess your request and offer a repair, replacement or refund, in line with the ACL. Where a product is faulty, damaged or not as described, we will cover the cost of return shipping and any replacement will be sent to you at no extra charge.

3. Change of Mind

As a small business, we're unable to offer refunds or exchanges for change of mind, including:

  • ordering the wrong product by mistake;

  • no longer wanting the item; or

  • finding it cheaper elsewhere.

We'd encourage you to check product descriptions and images carefully before ordering. If you're unsure whether Conneccards is right for you, feel free to email us with questions before you buy.

4. Items Not Eligible for Return

We do not accept returns or offer refunds where:

  • the product has been damaged through misuse, mishandling or normal wear and tear;

  • the request falls outside the 14-day window without a valid reason (e.g. a delayed fault discovery); or

  • the product was purchased second-hand or from an unauthorised reseller.

5. How Refunds Are Processed

Approved refunds will be processed back to your original payment method within 5–10 business days of approval. You'll receive an email confirmation once your refund has been issued. Please note it may take a few extra days for the refund to appear, depending on your bank or payment provider.

6. Returning a Product

If we've asked you to return a product to us, please:

  1. Pack the item securely, including original packaging where possible.

  2. Include your order number, or a note with your name and order details.

  3. Send it to the return address we provide when we approve your return.

Please don't send items back before contacting us first, so we can confirm the return and provide instructions.

7. Questions or Concerns

If you're not satisfied with how we've handled your return, please reach out — we're a small business and always want to make things right. 

Conneccards Email: conneccards.support@gmail.com.